Veterinary CSRs and front desks
Finish the check-in at the counter.
Line three still gets answered.Finish the check-in first. Line three gets answered.
CompanionBooked is software for veterinary CSRs: phones, texting and online booking that writes into your PIMS. When the whole desk is busy, calls ring a backup phone or get a text back.
- Calls you can't reach get a text back
- No retyping into the PIMS
Live in 14 daysNo contract. No setup fee.
- Your practice number on every text
- Syncs with your PIMS
- Booking rules you set
- Shared desk inbox
- Emergency words screened
One CSR is checking in a Labrador at 11 a.m., the other is counting out a refill, line two is on hold and line three is ringing. Here is what changes, so you can finish a thought.
Each one gets a text back
Signed before they walk in
Picked up, handed to you
How it works
Running at your desk in 14 days
Our team builds it, brings over your client and pet list and trains the desk.
Our first call maps your phone lines, visit types and booking rules. Then we bring your practice number over and connect your PIMS.
We write your reminder, pickup and missed-call texts, the phone tree and the new-client forms, in English and Spanish. Your client and pet list comes over too, with each household's pets under one pet parent.
We walk your CSRs through the inbox, booking rules and phone app. By day 14 the phones ring through us and the first reminders go out.
At the desk
Help for your CSRs, not a replacement
Your CSRs stay the voice of your practice. What changes is the backup behind them.
8 a.m. rush
Calls ring the desk, then the backup
A pet parent who hits voicemail twice calls the practice across town. Here a call rings every free phone at the desk, then the manager's app, then gets a text back.
- Press 2 for refills sends those calls to their own line
- Every call recorded, so you can replay the details
12:30 and 6 p.m.
The desk can break for lunch
During lunch and after closing, the AI receptionist answers, says it's an assistant and books routine visits. Whatever it can't settle goes to your CSRs.
- It gives no medical advice; urgent calls follow your protocol
- Each call it takes comes with a transcript and a summary
The month
Calls traced to the ad behind them
Your manager sees calls answered, missed and returned, plus reminders, confirmations and no-shows, month by month.
- Call tracking by source shows which ad, listing or search sent each new client to your phones.
- A short monthly report from our team, in plain words.
Also included
- Texts and calls in Spanish too
- iPhone and Android app
- Send photos and clips by text
- Self-service reschedule links
- Deposits or card on file to book
- Birthday and gotcha-day texts
What else your practice gets on the same plan
Software for veterinary CSRs is one part. Your practice also gets a website we build and marketing we run: ads, SEO and review replies. All three come in one monthly plan, priced on a 30-minute call.
The front desk Phones, texts, booking and check-in for the people at the desk.
This pagePlan also includes
- Reports for the manager Calls, no-shows and new clients by source
- Direct Booking Online booking from Google Maps
- Reminders Vaccine reminders by due date, naming every pet in the household.
- Google reviews Review texts after visits, and our replies on every Google review.
- SEO & AI Search Local search, Maps and ChatGPT answers
- Ads Paid ads on Instagram, Facebook and Google, planned and managed by our team.
- AI Scribe AI drafts the note during the exam
Let us see your desk at its busiest hour
Month to month, no setup fee, live in 14 days, and the demo uses your own visit types, so your CSRs see a day that looks like theirs.
Heard at the desk
Ryan D.Owner, Fenby Zero retypedonline bookingsOnline bookings write straight into our PIMS. Our CSRs haven't keyed in a new client since spring.
Marisol W.CSR, Bayside 1 minto a text backLine three used to ring out while I checked a dog in. Now that caller has a text before I'm done.
Desmond N.DVM, Oakmont 96%of calls now picked upMy CSRs thought the AI would take their jobs. It takes the overflow, and they still run the desk.
Alana K.Manager, Oaks 38 fewerrefill calls a week at the deskRefill requests come in on a form now. Our desk stopped writing them on sticky notes at the counter.
Rohan S.Head CSR, Linden 22 bookedlunch-hour visits a weekAt lunch the phones get picked up and booked. I come back to summaries, not a blinking voicemail light.
Jamie R.Ops lead, Birch Down 35%no-shows a monthNo-shows dropped once each reminder carried a reschedule link, and freed slots get rebooked fast.
Desk questions
The desk's first questions
Search a topic, say PIMS or booking, and the list shortens.
6 questions
Will this replace me as a veterinary CSR?
No, the AI receptionist only picks up when every CSR is busy, at lunch or after close, and hands the rest to you.
Can it double-book us?
No, online booking only shows times that are open in your PIMS schedule. Each booking writes straight back into it, so the slot is gone for everyone.
Can I stop too-early or wrong bookings?
Yes, booking rules set which visit types pet parents see, how far ahead they can book and how many fit in a day.
What about urgent cases online?
Urgent cases never reach your schedule: a seizure or heavy bleeding in the reason brings up your number and your chosen ER.
What if a caller wants medical advice?
The call follows your practice's own protocol. The AI receptionist never gives medical advice; it puts the caller through to a CSR, the on-call vet or the ER you choose.
Do pet parents see our number?
Yes, calls and texts come from your practice's own number, and replies land at the desk.
CSRs often search
Not answered here?
Email sales@companionbooked.com with your question. We'll write back, or show your desk on a quick call.
Dana WhitfieldAccount manager
Request a demo