Direct Booking for veterinary practices

A pet parent books at 10 p.m., into
the right appointment, deposit paid.A pet parent books at 10 p.m., into the right appointment.

Direct Booking is veterinary online booking software for US vet practices, set up and run by our team. Pet parents pick from the appointment types, DVMs and hours you put online, on your site or Google.

Request a demo Talk booking rules with us

Deposit or saved card when they book
Book from Google Maps

A 10 p.m. online booking on the schedule: Pepper’s spay in Thursday’s surgery drop-off slot, deposit paid, with what her owner wrote.

Live in 14 daysBooking page built for you

Intake forms sent by text
Synced with your PIMS
Deposits or card on file
Open for booking 24/7
Rules per appointment type
Emergency check
Intake forms sent by text
Synced with your PIMS
Deposits or card on file
Open for booking 24/7
Rules per appointment type
Emergency check

Online booking, your rules

Every online booking lands in the slot you meant

Request a demo

Most booking pages let anyone grab any open time. Direct Booking follows the rules your practice manager sets: which appointment types go online, how far ahead, and who pays a deposit to hold the time.

How Tuesday goes today

Before CompanionBooked: Tuesday's printed schedule with three online bookings circled in red, a puppy exam in a 15-minute tech slot, a sick visit with no deposit and a dental at 4:30 p.m.

How it works

How the booking page goes live

Nothing opens until you've signed off.

CompanionBooked's booking rules being set up: each doctor's hours done, and the appointment types that go online with their length, doctor and deposit.

Your practice manager spends half an hour walking us through your appointment types, each DVM's hours, the deposit rules and how far ahead pet parents may book.

Where it helps

Four moments in your week, sorted online

A search after close
A new pet parent, after close
At 9 p.m., a new pet parent looks for a vet. Your site shows only a phone number. By morning they've booked across town, wherever the booking button was. Our team adds booking to each page of the site we build for you.
- A booking button on your Google listing, in Search and on Maps.
- New pet parents book without calling first, even when the desk is closed.
10:40 p.m.
The booking that's urgent
A pet parent books a routine exam online and types "ate a sock, vomiting since noon" in the notes. Nobody reads it until 8 a.m. Direct Booking asks the reason first. Words like bleeding, seizure or not breathing stop the booking and show your number.
- A list of urgent words you write with your DVMs.
- Urgent cases are sent to call you or the ER, not booked.
2 p.m. no-show
The 2:00 exam room, empty
Nobody comes to the 2:00 wellness exam, and nobody calls. That's a paid DVM hour gone. Often the pet parent forgot, or didn't want to phone to move it. Every booking gets reminders by text from your practice number, with a link to reschedule or cancel, so the time opens for someone else.
- One text the day ahead, and another that morning.
- Reschedule and cancel links, with a cut-off you choose, in every reminder.
New clients
History in hand before the exam
A new pet parent arrives at 3:50 for a 4:00 and spends fifteen minutes on a clipboard while your CSR types up the history. With Direct Booking, the intake form arrives by text the minute they book.
- Signed on their phone and saved to the pet's record.
- New clients can be asked for a deposit before the time is held.

Also included

Instant or request-to-book
Hours set for each DVM
Arrival check-in by text
Daily booking caps
New and returning client calendars
Bookings tracked by ad and source

The whole plan

Booking, and what comes with it

Direct Booking comes alongside texting and phones, the website we make for you and the marketing that sends new clients to it. All three come in one monthly plan, priced on a 30-minute call.

See the full plan

Pepper's patient page open on Appointments: a spay Ashley Turner booked online with a $150 deposit, and the consent and night-before texts sent on their own, beside texting, phones, the website and a Facebook ad.

Direct Booking Online booking with your rules, deposits and an urgent-case screen.

This page

Products and marketing

Let pet parents book tonight

Spend half an hour with us on your schedule and rules, and see the booking page we'd build. Month to month, no setup fee, live in 14 days.

Request a demo

Practice manager on a video call at her desk, going over her phones, website and Google listing

A CompanionBooked notice saying a pet parent booked a visit online at 9:48 p.m., after the desk had closed.

Notes from the desk

Ryan D.Owner, Fenby
61%fewer new-client no-shows
Deposits were the thing we never managed by phone. Now new clients pay one when they book.
Marisol W.CSR, Bayside
1 in 3bookings made after close
Our phones used to light up at 8 a.m. with people asking for a time. Now a lot of them booked last night.
Desmond N.DVM, Oakmont
Zeromisbooked slots
Online bookings used to grab any open slot. Now sick pets land in sick appointments, every time.
Alana K.Manager, Oaks
4 per weekurgent cases
Someone typed "not breathing" into the booking page and was told to call us. The old page booked it.
Rohan S.Head CSR, Linden
12 minutessaved on each new client
Forms come in by text before they arrive, so check-in starts with the history in hand, not a clipboard.
Jamie R.Ops lead, Birch
9 hoursof retyping a week
Bookings land in our PIMS with the forms attached. Nobody at the desk retypes anything.

Booking FAQs

Asked by practice managers

Try deposit, PIMS or urgent to filter the questions.

6 questions

Will pet parents double-book us online?

Online booking won't double-book you: pet parents see only open times, and each booking goes onto your PIMS schedule.

How does online booking cut no-shows?

Online booking cuts no-shows with text reminders that let pet parents reschedule, plus a deposit when they book.

Can I stop pet parents picking the wrong appointment?

You choose which appointment types go online, for which DVMs, and how far ahead. The page asks the reason first, so a dog off its food lands in a sick exam, not a vaccine slot.

What happens when an urgent case books online?

Urgent requests never get booked: words like bleeding or not breathing tell the pet parent to call you or the ER.

Do bookings go straight onto our PIMS schedule?

Online bookings go straight onto your PIMS schedule. Your CSRs can approve, move or decline any of them.

Can new clients book online, and can we take a deposit?

New clients can book online, and a deposit or saved card can be required to hold the time.