For practice managers and hospital managers
The 2:00 wellness exam moved to Thursday
with one tap on Monday, and the slot refilled.Moved with one tap on Monday. The 2:00 slot, refilled.
CompanionBooked is software for veterinary practice managers: reminders that cut no-shows, phones that get answered and a monthly report written for you. Your team runs on it, and your PIMS stays current.
- Reminders with a reschedule link
- Reports, no spreadsheet
Live in 14 daysNo contract. No setup fee.
- No-show report
- Phones, texts, booking and reviews under one login
- Booking rules per visit type
- CSRs, techs and DVMs trained
- Results written up every month
Tuesday at 2 p.m. the wellness exam doesn't show, the desk is on hold with a pharmacy, and the no-show policy you wrote sits in a drawer. Friday you build the month's numbers from three exports. Here is what changes on each.
A Tuesday, as it goes
The same week, with us
The report, without a spreadsheet
Your 14 days
Live in two weeks, on rules you okay
Here is what the two weeks look like.
On the first call you walk us through your visit types, each DVM's hours, your reminder timing and your no-show and deposit policy. We write those into booking rules and texts, then send them to you to approve.
We start moving your practice number, connect your PIMS, and bring over your clients with their pets and due dates. Your current phones keep working until the switch.
We train your CSRs, techs and DVMs in short sessions that fit around appointments. By day 14 the phones, booking and reminders are live, and your account manager books the first monthly call.
Off the manager's desk
Six things you stop chasing by hand
Each row is a job that usually lands on the practice manager, and who handles it once your practice is on the plan.
Friday numbers
No exports to stitch
Calls answered and missed, bookings, no-shows, reviews and new clients by source arrive as one report, already added up for you.
- No-show and confirmation rates counted for you each week
- Calls, texts and bookings on a dashboard you open any morning
Hiring a CSR
A short desk still answers
When you're a CSR down, calls ring every free phone at the desk, then a backup phone, then send the caller a text. The phone tree sends refill calls to their own line, and every call is recorded so you can coach new hires from real calls.
- Ring groups and an after-hours route you choose
- Recorded calls to coach a new CSR on real conversations
Ad spend
Ads you can account for
The owner asks whether last quarter's ads did anything, and you're guessing. We run your ads on Google, Facebook and Instagram, each with its own tracking number and booking link, so every new client is traced to the ad that found them. The monthly report shows cost per new client in plain numbers.
- New clients and the revenue they bring, tied to each campaign by name
- Budget shifted each month toward the ads that book
Lunch hour
The desk takes its lunch break
Covering lunch used to mean someone eating at the desk. Now the AI receptionist answers from 12:30, says it's an assistant, books routine visits and hands the rest to your CSRs as a summary. Anything urgent goes by your own protocol.
- Answers in English or Spanish, switching mid-call
- Your CSRs come back to a written note on each call
9 a.m.
The 9 a.m. calls, retired
Someone used to phone tomorrow's appointments between checkouts. Now confirmations go by text from your practice number, and a reply confirms or moves the time. Households with three pets get one text naming each pet due.
- Vaccine and wellness reminders timed by due date, not by memory
- Spanish texts for pet parents who prefer them
One star
Reviews
A one-star review sat unanswered for four days because nobody owned it. Now every visit ends with a review text, our team replies to each Google review in your practice's name, and low scores reach you first.
- Low ratings and survey scores sent straight to you
- Replies that never name the pet or the visit
In the plan
- Request-to-book option
- Booking caps per day
- Staff phone app
- Wellness plans billed monthly
- Failed-payment retries
- Satisfaction surveys by text
Run the desk. Ads and site are on us.
Software for veterinary practice managers is half the job. We also build your website and run your ads, SEO and reviews. All three come in one monthly plan, priced on a 30-minute call.
Practice Managers Fewer no-shows, answered phones and a report you don't have to build.
This pageBundled with it
- Phones Ring groups, a phone tree and recorded calls on your number.
- Vet Websites Edits by our team whenever you ask, from holiday hours to new DVMs.
- SEO & AI Search Your practice named in Maps and in ChatGPT answers.
- Google & Facebook Ads Ads on Google, Facebook and Instagram, tracked to each new client. Your practice pays its ad spend straight to the ad platforms.
- Reminders Vaccine and wellness reminders from your number, by due date.
- Direct Booking Online booking with deposits and your rules.
- Google Reviews Review texts sent after visits, and our people answer what gets posted.
How many 2:00s went empty last month? Let's cut that.
Bring your no-show count and how your desk covers lunch. We'll walk through the reminders, phones and report we'd set up. Month to month, no setup fee, live in 14 days.
Heard from managers
Ryan D.Owner, Fenby 1 loginfor phones, texts, bookingWe had a texting tool, a phone company and a booking widget. Now the desk logs in once for all of it.
Marisol W.CSR, Bayside 9 a weekslots rebooked from textsPet parents move their own appointments from the reminder now, so the empty 2:00 gets rebooked.
Desmond N.DVM, Oakmont 4 hrsof Friday workOur manager used to spend Friday nights on spreadsheets. Now the report arrives and we talk it over.
Alana K.Manager, Oaks Halfthe no-shows of last yearThe no-show policy finally means something, because new clients leave a card to book.
Rohan S.Head CSR, Linden Full 30 minsfor lunch, dailyLunch used to be one of us eating at the desk with the phone. Now we all get a real break.
Jamie R.Ops lead, Birch 1 calla month, no prepMy account manager knows our numbers before the call. We spend it on what to fix.
Manager FAQs
Questions practice managers ask first
Searching setup, support or outage narrows the questions.
6 questions
Is it easy for my team to use?
Yes: your CSRs work from one inbox for texts, calls and messages, and a phone app on iPhone and Android. We train every role in short sessions, and your account manager answers questions after go-live.
Will reminders start to bother pet parents?
Not if each one is useful: households get one text naming every pet due, timing follows the rules you set, and a STOP reply ends them for that household. Reminders end when a pet passes.
Do you handle multi-location?
Yes. Each location gets its own number, hours, booking calendar and page on the website, and one login lets you switch between them. Calls from up to ten locations can ring the same phone app. Our team sends a combined monthly report across every location, so you can compare no-shows and new clients side by side. Groups get their own page: see Multi-Location Groups.
Who does setup and training?
Our onboarding people handle all of it. Setup, moving your client and pet list over and training your team are part of the plan. You spend about an hour with us in week one, then approve what we build.
What if something breaks?
Email or chat us and our team fixes it, and your account manager follows up. If your internet drops, calls still ring the staff app on your cell phones, so the phones keep getting answered.
What support do we get?
A named account manager with a monthly strategy call, plus email and chat support from our team for anything your desk needs in between.
Managers search
Ask us directly
Email sales@companionbooked.com with your question and last month's no-shows. We'll answer both.
Dana WhitfieldAccount manager
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