Veterinary AI Receptionist
At 12:30 the desk eats lunch, and
the phones still get answered.Lunch at 12:30, and calls still get answered.
CompanionBooked's veterinary AI receptionist covers the calls your CSRs can't reach: overflow, lunch and after close. It introduces itself as an AI and transfers anything else to them.
- Callers always know it's AI
- Books routine visits
Live in 14 daysTaught your hours and rules
- Picks up on your current line
- Transfers to your CSRs
- Books routine visits
- Replies to texts too
- Never gives medical advice
Every call rings your CSRs first, always. The AI receptionist only steps in at three moments: when all lines are taken, when the desk breaks for lunch, and after close. Anything outside its notes goes back to a person.
Lunch hour, as it is now
Lunch, picked up
After close and overnight
Setting it up
Trained on your practice
It only says what you've approved, and you can listen to any call.
Your practice manager tells us your hours, visit types, the prices you quote by phone, and how your CSRs handle urgent calls.
We draft the greeting, the booking steps and the hand-off rules, in English and Spanish. Medical questions always go to a person, and anything urgent is routed the way your protocol says.
Your CSRs place test calls and tell us what to change. Then it starts with lunch and after hours, and takes overflow once you're happy.
Who answers
Overflow only. Your CSRs keep the front desk.
The front desk still runs the day. This is the backup when every CSR is tied up.
Busy lines
The fourth call during the 8 a.m. rush
Both CSRs are on calls and a third pet parent waits at the counter. The next caller reaches the assistant instead of ringing out, and gets booked.
- It steps in only once all your lines are taken.
- Your CSRs can take the call back at any point.
Medical questions
No advice, just a hand-off
The assistant never gives medical advice. A caller describing symptoms is put through to your CSRs or on-call DVM, or pointed to an emergency hospital, per your protocol.
- Urgent words send the call to a person straight away.
- Your DVMs approve the hand-off rules before it goes live.
Each call
Every call it took, in writing
Each morning your manager can read what was asked, what got booked and which calls ended without a booking.
- Calls that didn't end in a booking are flagged, so a CSR can ring the pet parent back before lunch.
- Listen to any recording to check what it said.
Also included
- Website chat answered at night
- Suggested text replies
- Two-way text confirmations
- Transcripts of every AI call
- Answers drawn from your notes
- Spanish, switching mid-call
It works next to texting, booking and phones
The AI receptionist books into the same schedule as Direct Booking and texts from the number your Phones run on. We design your website and handle the marketing as well. All three come in one monthly plan, priced on a 30-minute call.
AI Receptionist Overflow, lunch and after-hours calls, handed back to you.
This pageEverything else included
- Reporting Calls answered by the AI, by hour and outcome.
- Direct Booking Pet parents self-book after hours.
- Reminders Recalls for every pet in a home, and two-way texts with your CSRs.
- Reviews After each visit, a review request; our replies on every review.
- SEO & AI Search ChatGPT and Google Maps point to you.
- Ads We run your search and social ads. Your practice pays its ad spend straight to the ad platforms.
- Scribe SOAP notes written from the exam.
Call it yourself before it answers for you
We'll set up a sample assistant with your hours and visit types, and you can ring it on the demo. Month to month, no setup fee, live in 14 days.
Covered at lunch
Ryan D.Owner, Fenby 9 newclients a week after 6 p.m.We tried an answering service that booked nothing. This one books routine visits and hands me the rest.
Marisol W.CSR, Bayside 26/weekSpanish-language bookingsHalf our evening callers prefer Spanish. The assistant switches over and books them before I'm in.
Desmond N.DVM, Oakmont 1 in 5calls it takesI expected something stiff. It introduces itself as our assistant, books the visit and wraps up.
Alana K.Manager, Oaks 5 minfor the night's callsThe summaries are the best part. I read the night's calls in five minutes at 8 a.m.
Rohan S.Head CSR, Linden Every timeurgent hand-offWhen a caller said their dog ate grapes, it went straight to me. It didn't try to answer that.
Jamie R.Ops lead, Birch 60 minof real lunchOur CSRs eat lunch together again, and no call rings out while they do.
AI questions
Before an owner says yes
Type emergency or Spanish to show only those answers.
6 questions
Does an AI receptionist replace my front desk?
No, your CSRs stay at the desk; the assistant covers busy lines, lunch and whatever hours you're closed.
Does it speak Spanish?
Yes, English and Spanish both, and it switches mid-call when the caller does. Spanish texts and website chat get answered the same way.
What if the caller has an emergency?
Emergency calls go straight to a person: your on-call vet, a CSR or the ER you name, following your own protocol.
Will it decide anything clinical?
No, it never gives medical advice or judges a symptom; every health question is passed to your team.
Do we need a new number or phones?
No, it answers on your practice's existing number. If your phones run through us, it's already connected; if not, we forward overflow and after-hours calls to it.
Does it book into our PIMS?
Yes, routine bookings it makes are written into your PIMS schedule.
Owners search
A question left?
Dana can arrange a test call with your own greeting; write to sales@companionbooked.com.
Dana WhitfieldAccount manager
Request a demo