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Compatible PIMS for veterinary practices

Last night's online bookings,
already in your PIMS before the desk opens at 8.Last night's bookings, already in your PIMS at 8 a.m.

CompanionBooked syncs with your veterinary PIMS: bookings, reminders and messages read from it and written back into it, for US vet practices. Your CSRs stop retyping, and the schedule stays one schedule.

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  • Bookings written to the PIMS
  • Nothing typed twice
Online bookings made since close, waiting for a CSR to approve them.

Live in 14 daysNo contract. No setup fee.

  • Two-way sync
  • Cloud-based PIMS and server-based PIMS alike
  • Web bookings written to the PIMS
  • Every pet in the household
  • Reminders run off live due dates

Two systems, or one schedule

The PIMS stays the record. Both sides stay in step.

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At 8 a.m. your CSR prints last night's online requests and types each one into the PIMS while line two rings. A reminder goes out for a vaccine Bella had last month. Here is what a two-way sync changes.

The double-entry morning

Before CompanionBooked: last night's online requests printed and typed into the PIMS one by one, while the reminder service texts Bella for a DA2PP booster the PIMS shows she had in October.

Getting set up

Your PIMS linked up before day 14

You sign off; our people wire it up.

CompanionBooked's PIMS check on the first call: a cloud-based PIMS confirmed, and a list of what reads in and what writes back.

We start by learning which PIMS you run, whether it's cloud-based or on a server in the building, and what you want synced. You'll know that day exactly what reads in and what writes back.

Across the practice

Where the sync shows up in your week

Phones, texts, booking, ads and reviews all read from your PIMS and save to it, so the dates, names and pets stay right.

  • The 8 a.m. desk

    Nothing to retype

    Last night's three online bookings sit on the PIMS schedule when the doors open. Your CSR starts the day answering line one, not typing.

    • Each booking arrives with its intake form attached
    • Request-to-book lets a CSR accept each one first
    The schedule at 7:52 a.m. with last night’s three online bookings already on it, written to the PIMS.

  • Late afternoon

    Calls logged on the record

    At 4:10 a pet parent phones about yesterday's bloodwork. Your CSR clicks to call back from the record, and the call, its recording and the voicemail transcript are noted in the PIMS. Tomorrow's CSR sees the whole story before picking up.

    • Click-to-call from the pet parent's record
    • Voicemails transcribed and saved where the next CSR will look
    Rosie's record in CompanionBooked with the callback about her bloodwork logged: the recorded call, the voicemail written out and the CSR's note in the PIMS.

  • The ads

    Each new client, traced

    Most ad reports stop at clicks and calls. Because each booking writes into your PIMS, our team can follow a new client from the Facebook ad or Google search that found you to the first appointment and what it was worth. You see which ads bring pets through the door, and we move the budget to them.

    • Each new client and the revenue matched to its campaign
    • Your practice pays its ad spend straight to the ad platforms.
    Ava Lopez traced from the practice's Facebook kitten ad to Maple's first visit, worth $214, for $18.60 in ads.

  • At 12:30

    Lunch calls booked into the PIMS

    The desk is at lunch and line one rings. The AI receptionist answers, says it's an assistant, and books Luna's booster into a time your PIMS shows as open. The booking is on the schedule before your CSRs are back, and anything it couldn't settle waits for them.

    • Urgent calls follow your practice's protocol
    • Notes from each call kept on the pet's record
    A lunch call the AI receptionist booked into an open time from the practice's PIMS, saved to the schedule before the desk came back.

  • Booster

    One text for the household

    Bella had a rabies shot in March and Max is due in May. The reminder reads both dates from your PIMS, skips Bella and names Max, in one text from your practice number. Once Max is vaccinated, that reminder stops.

    • Every pet due in a household named in a single text, not three
    • Lapsed clients get a win-back text at 18 months
    The Sullivan household in Reminders: Bella's rabies shot from March read from the PIMS and skipped, Rosie due in May, and one text from the practice's number that names only Rosie.

  • Checkout

    Reviews

    A review request should follow a visit, not a booking that never happened. When checkout is recorded in your PIMS, a short text asks for a Google review. A pet that didn't come in never gets one, and every review gets an answer from our team, signed as your practice.

    • Requests go out only after a visit is checked out in your PIMS
    • Google reviews get a reply we write for you
    The review request that goes out only after a checkout is recorded in the practice's PIMS, with every review answered.

Also synced

  • Clients and their pets
  • Vaccine and exam due dates
  • Appointment types
  • Deceased status ends reminders
  • Signed forms filed back
  • Every text thread, on file
Plan-wide

Everything fed by the same sync

Compatible PIMS keeps reminders, bookings and reports on the right dates and pets. We design your website and handle marketing too. All three come in one monthly plan, priced on a 30-minute call.

Browse the plan
Mochi's patient page open on PIMS sync: the online booking, consent and texts written into the PIMS, and her vaccines, weight and invoice read from it, beside the reminders, booking, report, ad and website it feeds.

Compatible PIMS Two-way sync of bookings, reminders and messages with the PIMS you run.

This page

Included alongside

Bring your PIMS name to the demo. We'll check it live.

On the call we'll tell you how your PIMS connects and show a test booking land on its schedule. Month to month, no setup fee, live in 14 days.

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Practice manager on a video call at her desk, going over her phones, website and Google listing
A CompanionBooked notice saying a test booking landed on the practice's PIMS schedule in 4 seconds.

Said about the sync

  • Ryan D., owner of a vet practice
    Ryan D.Owner, Fenby
    Onecalendar to run

    We'd been sold a sync before that never wrote anything back. This one puts every booking on our schedule.

  • Marisol W., a CSR at a vet practice
    Marisol W.CSR, Bayside
    40 minof retyping gone each day

    Mornings used to start with typing up last night's requests. Now I open the schedule and they're on it.

  • Desmond N., a DVM
    Desmond N.DVM, Oakmont
    0 sentreminders for a lost pet

    A family lost their cat in June. The PIMS update stopped every reminder, and they got a kind note instead.

  • Alana K., a practice manager
    Alana K.Manager, Oaks
    31%more reminders booked

    Reminders now match the chart. Boosters given last month don't get reminded again.

  • Rohan S., head CSR at a vet practice
    Rohan S.Head CSR, Linden
    Every threadon the record

    Texts with pet parents show up in the PIMS now, so whoever picks up the next call already knows the story.

  • Jamie R., operations lead for a vet practice
    Jamie R.Ops lead, Birch
    14 daysto two-way sync

    I checked our PIMS during the demo. Two weeks later bookings were writing back.

PIMS FAQs

Straight answers on syncing your PIMS

Type a word like sync or forms and only those questions stay.

6 questions

Will it sync with my PIMS?

It syncs with cloud-based and server-based PIMS alike. Tell us which one you run on a demo, and you'll see what reads in and what writes back before you sign anything.

What does "works with" mean: what syncs and what doesn't?

Here it means a two-way sync: clients, pets, appointments and due dates come in from your PIMS, while bookings, confirmations, texts and signed forms go back. Charts and payments remain in the PIMS.

Must we replace our PIMS?

No, you keep the PIMS you have, and your DVMs keep charting in it. We connect to it rather than replace it, so your schedule, records and invoices stay where your team already works. What changes is everything around it: the phones, texts, online booking, reminders, website and marketing, each one reading from your PIMS and writing back. Mid-switch to a new PIMS? Tell us on the demo and we'll connect to the new one.

What happens to my client list?

Your client and pet list comes over from your PIMS at setup, with each pet's due dates. Your appointments stay in the PIMS, and new ones booked through us are written back to it.

PIMS not listed yet?

Ask us on a demo. If your PIMS isn't connected yet, we'll say so plainly and show you what runs without it today: phones, texting, online booking and the website.

Is switching worth the work?

There's less to switch than you'd think: your PIMS stays, and our people handle setup, the import and training. Month to month, no setup fee, live in 14 days.

Often searched

Still wondering?

Send your PIMS name to sales@companionbooked.com and we'll reply with what syncs for you.

Dana WhitfieldAccount manager

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Your front desk, website and marketing. One team.

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