Client Communications for vet practices
Tomorrow's 14 appointments, confirmed by text
before the desk opens.Tomorrow's 14 appointments, confirmed by text.
Client Communications is veterinary client communication software for US veterinary practices, run on your own practice number. Reminders and recalls go out by due date for each pet in the home, each reply reaches the desk inbox, and our team drafts the wording.Client Communications is veterinary client communication software for US veterinary practices. Each pet's recalls follow its due date, texted from your practice line.
- One text names every pet due in the household
- Your practice number
Live in 14 daysWe draft each reminder text
- Whole households, one text
- Pickup texts in a single tap
- Due dates from your PIMS
- Reply C and it's confirmed
- A thread per pet parent
- Your number, never an 844
At 9 a.m. one CSR starts down tomorrow's 14 appointments between checkouts. Half go to voicemail, and those pet parents ring back at 11, the busiest hour. Meanwhile a family with two dogs hears about Bella's booster and nothing about Max.
Today, by phone
Tomorrow's list, texted
What lands on the pet parent's phone
How it works
Two weeks to your first reminders
We write every message, and you approve each one before it ever sends.
At kickoff we connect your PIMS and import every client with their pets, so a family with three cats is one record. Due dates, last visits and phone numbers come across with them.
Our team writes the appointment reminders, vaccine recalls, win-back series, pickup texts and the sympathy note in your practice's voice, in English and Spanish. You change any word you like.
We show your CSRs the inbox and the saved pickup texts. On day 14, tomorrow's appointments are texted on schedule and every answer shows up at your desk.
Across the year
Five texts the desk no longer types
Day before
The appointment nobody confirmed
Monday's 3:30 recheck was booked six weeks ago, and the pet parent has forgotten it. Without a nudge, the exam room sits empty and the DVM waits. Two texts go out, one the afternoon before and one at 7 a.m. They reply to confirm, or tap to move it, and your CSR offers the time to someone else.
- Pet parents reply to confirm in one word.
- Booking links let them pick a new time on their own.
Due date
Rosie and Bella, due in the same week
A household with two dogs used to get two reminder calls on different days, and one call named the wrong vaccine. Now each pet's due dates are read from your PIMS. Three weeks out, a single text lists both dogs and their shots, and one tap books them side by side.
- Rabies, DHPP, heartworm tests and dentals, by due date.
- A second nudge if nobody books within a week.
Lapsed list
Households gone quiet for 18 months
Most practices have households that drifted off after a move or a cheaper vaccine clinic. When a pet's last visit passes 18 months, a short win-back series goes out from your number. For families you've never met, our team runs your ads.
- Three texts over six weeks, each with a booking link.
- Win-back stops the moment they book, so nobody gets nagged.
Hard days
When a pet passes away
A vaccine reminder for a dog the family lost last month is the text no practice wants to send. The moment a pet is marked deceased, its reminders stop and one sympathy note goes out.
- The other pets in the home keep their reminders.
- A sympathy note signed by your practice, sent just once.
Next day
A check-in text the day after surgery
After a spay or a dental, the pet parent goes home with questions and calls at 8 a.m. A follow-up text the next morning asks how the night went, and replies reach your tech's inbox. A week later, a text invites a Google review.
- Post-visit texts go out after every appointment.
- Our team answers each Google review.
Also included
- Pictures and short videos
- DMs from Facebook and Instagram
- Email threads beside texts
- Saved reply templates
- Birthday texts for every pet
- Reports on confirms and no-shows
Texting is one piece of the plan
Client Communications works beside phones, online booking and the AI receptionist. Our team also builds your website and runs your marketing. All three come in one monthly plan, priced on a 30-minute call.
Client Communications Reminders, recalls and two-way texting on your practice line.
This pageEverything else in it
- Reporting Reminder, confirmation and no-show reports, with calls and new clients traced to each ad.
- Phones Keep your number; a call that rings out gets a text back.
- SEO & AI Search Found by nearby pet parents in Google Maps results and in ChatGPT replies.
- Websites Pages our designers build and our writers keep current, booking and chat included.
- Ads Search and social campaigns we plan, launch and tune each month. Your practice pays its ad spend straight to the ad platforms.
- Direct Booking Pet parents book from your site or Google, inside the rules you set.
- Reviews Pet parents are nudged to rate you after visits; we reply to every one.
Hand tomorrow's reminder calls to texts from your number
Bring one week of your reminder calls to a half-hour demo, and we'll draft the texts that would replace them. Month to month, no setup fee, live in 14 days.
After the switch
Ryan D.Owner, Fenby Zero sentreminders for lost petsA family once got a booster reminder for a dog we'd put to sleep. That can't happen here now.
Marisol W.CSR, Bayside 1 hourof calling cut each morningI used to spend my first hour calling tomorrow's list. Now I read the replies over coffee.
Desmond N.DVM, Oakmont +18%vaccine visitsBooster bookings were stuck for years. Once one text named every pet due, whole families came in together.
Alana K.Manager, Oaks 212lapsed clients rebookedThe win-back texts brought in families we hadn't seen since before we remodeled the lobby.
Rohan S.Head CSR, Linden 3 fewer appsto keep openFacebook messages, texts and voicemails share one inbox. I answer them all without leaving the desk.
Jamie R.Ops lead, Birch Up 40%text repliesReminders come from our own number now, so pet parents actually open them and reply.
Texting FAQs
Reminder questions from managers
Type sympathy, PIMS or cell to see just those questions.
6 questions
Will all these reminders annoy our pet parents?
Not when each household gets one text per due date that names every pet, instead of a text for each pet.
What types of reminders can I send?
You can send appointment reminders and confirmations, vaccine and wellness recalls by due date, win-back texts, post-visit check-ins, pickup updates and birthday notes.
Do texts end up in the pet's record?
Yes, every text and reply is written back to the pet's record in your PIMS. The whole thread also stays in your inbox, where any CSR can read it.
Can I text everyone due?
Yes, your CSR can pick everyone with a pet due for rabies this month and send one text that books with a tap. Each household gets it once, from your number.
When a pet passes away, do reminders stop?
Marking a pet deceased stops all its reminders and sends one sympathy text.
Can I text from the practice instead of my own cell?
Yes, texts go out on your practice line, from the desk computer or the staff app, so nobody hands out a personal cell.
Common searches
Ask us directly
Dana answers questions at sales@companionbooked.com, often with sample texts for your practice.
Dana WhitfieldAccount manager
Request a demo