Google reviews, asked for and answered
Tuesday's one-star review
gets a calm reply the same day, with no pet details.Tuesday's one-star review gets a reply the same day.
Reviews & Reputation gets your vet practice more Google reviews, and our team answers every one. After each visit a text asks for a review, and replies go out in your practice's name, never discussing a pet's care.
- Asked by text once the pet is home
- Low scores to you first
Live in 14 daysNo contract. No setup fee.
- A text asks for the review
- A reply for one star or five
- More reviews on your Maps listing
- No pet details in public
- Ratings tracked month by month
- Surveys by text
How a checkout turns into a Google review
Pet parents who loved the visit rarely think to post about it. So the ask goes to them: one brief message from your practice number, linked to your Google review form.
4 p.m.
Max goes home
Max heads home after a dental, and the visit is checked out in your PIMS.
6 p.m.
A text from the practice
A short thank-you from your practice number asks for a Google review.
8 p.m.
Five stars, then a reply
The pet parent taps the link and posts five stars from the couch. By morning our team has replied for you.
What we run
The review work nobody at your practice has time for
Your practice manager already owns the phones, the schedule and the vendor bills. We take review requests, replies and surveys off that list.
Ask
One ask per visit, sent from the practice line
Each pet parent gets one polite text after the visit; a single tap opens your Google listing, ready for a review.
- Timed for the evening, once the pet is home and settled.
- Reviews land on your Google Maps listing, where new pet parents compare vets.
Tact
AI drafts each reply, and our team sends it
Happy reviewers hear thanks that sound like your desk. A one-star review goes to your practice manager first, with a draft that stays general.
- Replies never discuss a pet's care or confirm who came in that day.
- Written in your practice's voice, not ours.
- Unhappy reviewers are invited to call you.
Hear
A short survey by text after each visit
Some pet parents won't post in public but will tell you by text. The survey asks how the visit went, and your manager reads every answer.
- A two-tap score and a comment box.
- Low scores reach your practice manager that day.
- Comments point to what to fix: the wait, the phones, the parking.
- Answers sit on the pet parent's record, so the next call starts informed.
One good review, seen wherever pet parents look
A pet parent choosing a vet tonight will read your reviews long before calling your desk.
Beside your Google listing
Your stars and review count sit beside your name whenever pet parents nearby look up a vet. Fresh reviews help you rank higher.
SEO & AI Search
On the map
On Maps, pet parents choose between the pins around them, and the practice with recent, answered reviews gets the tap.
Local SEO helpIn ChatGPT
Ask ChatGPT or Gemini which vet nearby is good, and it leans on what reviewers wrote. Specific reviews give it more to quote.
See AI search
Counted every month
Your monthly report counts new reviews, your average rating and replies sent, beside the calls and bookings for that month.
See the reportingJust posted
Places it shows up
The setup
Reviews coming in by day 14
Four steps, and the only one that needs you is a half-hour call with us.
Your kickoff call
Week 1, with your manager
Texts and replies
Our team drafts
The first texts go out
You approve, we start
A monthly recap
Every month
Every reply goes out in your practice's name, never ours, and never names a pet.
Hand us the Google reviews
Walk us through your Google profile for half an hour and we'll draft replies to your latest reviews, so you see the tone before anything goes out. Month to month, no setup fee, live in 14 days.
In their words
Ryan D.Owner, Fenby Same dayreplies to one-star reviewsA review named our DVM and the diagnosis. The reply thanked them, offered a call and said nothing else.
Marisol W.CSR, Bayside 3 timesthe reviews we got beforePet parents used to promise a review at checkout and forget by the car. The text reaches them at home.
Desmond N.DVM, Oakmont Zeroweekend repliesI used to lose Sunday nights writing replies to bad reviews. Now a careful draft is ready Monday.
Alana K.Manager, Oaks 9 minshorter lobby waitSurvey answers told us the lobby wait was the problem, not the staff. We fixed the schedule.
Rohan S.Head CSR, Linden None by handreview requestsI used to paste review links into texts one at a time. Now every pet parent gets one after checkout.
Jamie R.Ops lead, Birch 212Google reviewsOur review count passed 200 this year. Every one of them, good or bad, has a reply on it.
Review FAQs
Asked before we answer your reviews
Type survey, AI or bad review to see just those answers.
5 questions
What brings a vet clinic more Google reviews?
More Google reviews come from asking every pet parent after every visit, by text, with one tap to your review page.
What time is the review text sent?
The review request is sent once the visit is checked out, timed for the evening when the pet parent is home. You pick how long after.
How should we answer a bad review without discussing the pet?
Thank them, keep it general and offer a call; never confirm the visit or name the pet.
Can you write the replies for us?
Yes, our team answers each Google review in your practice's name. AI drafts each one from rules you set for each star rating, our team checks it, and low ratings go to your manager first.
Is there a satisfaction survey?
Yes, a short survey goes by text after each visit. Pet parents score the visit and add a comment, and low scores reach your practice manager the same day.
Owners search for
Still deciding?
Email sales@companionbooked.com a review you're unsure how to answer, and Dana will draft one back.
Dana WhitfieldAccount manager
Request a demo