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For pet parents whose vet uses us

One text from your vet for both dogs,
from the number you already have saved.One text for both dogs, from your vet's own number.

If your vet uses CompanionBooked, you get their own veterinary pet app to book visits, pay, sign forms and request refills. Reminders arrive from the same number you call to book.

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  • One text covers every pet coming due
  • Forms e-signed early
One reminder text from the practice's own number naming both of Jake Sullivan's dogs, Rosie and Bella, and the two boosters he booked side by side from it.

Book any hourIn the app or on the website

  • Your vet's own number
  • Reschedule by link
  • Pay by card or Apple Pay
  • Booking open after close
  • Paperwork done ahead
  • Reply STOP anytime

A vet visit, start to end

Less time on hold, more done from your phone

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Booking today can mean calling at 8 a.m. and holding while the desk checks in a puppy. First-visit paperwork sits on a lobby clipboard, and the bill waits at the counter. This is the same visit by text.

A checkup, the old way

Before CompanionBooked: a pet parent's phone 13 minutes into a call to the practice at 8:14 a.m., a three-page new client form on the lobby clipboard, and a bill to pay at the front desk.

Getting set up

Ready the day your vet switches

Texts and links work on any phone.

The welcome text a vet practice on CompanionBooked sends every client on switch day, from its usual number, with links to save the contact, get the app or use the web portal.

Once your practice switches, a text arrives from its usual number with links to the app and the portal. Save that contact, and every text after it comes from the same place.

A year of visits

Four times you'd usually have to call

  • After work hours

    A sick visit booked at 10 p.m.

    Max has been scratching one ear all evening, and the practice closed at 6. Open your vet's website or app, pick a sick-visit time for tomorrow morning, and the first-visit form arrives by text before you go to bed.

    • Book from the practice site or its Google listing, even after closing.
    • Only the times your vet opens are shown, so the slot you pick is real.
    A pet parent books a sick visit for tomorrow morning on the practice's website at 10 p.m., for a dog scratching one ear.

  • Texting

    A photo instead of a call

    Day three after Luna's spay, the incision looks a little red. Instead of calling and waiting for a callback, text a photo to the practice number you already have. A tech sees it in the shared inbox and replies, or asks a DVM to call you.

    • Photos and short videos go straight to the practice.
    • Pickup updates arrive as soon as your pet is ready.
    A pet parent's text with a photo of her cat three days after a spay, answered by a vet tech from the shared inbox in CompanionBooked.

  • Two pets due

    The right pet, the right week

    Bella got a booster last month, and Max is due now. You get one text that names Max and carries a booking link, with no repeat for Bella. Can't make the time you booked? Move it from the link in the reminder, and the slot opens for another pet parent. Reply to confirm, and the desk sees it.

    • One text for each pet in the house that's due.
    • Reschedule or cancel from the link in the text, with no phone call needed.
    This week's reminders: Rosie's DA2PP booster texted with Bella left out because she is up to date, a confirm reply, a visit moved from the link and others booked.

  • Checkout

    Paying without the counter line

    The exam is over, and the dog is pulling for the door. Rather than queueing at the counter, you get a pay link by text and pay in the parking lot. Wellness plan fees come off a saved card each month.

    • Tap to pay by card, Apple Pay or Google Pay.
    • Wellness plans billed monthly and managed in the app.
    A pay link texted at checkout and paid with Apple Pay from the parking lot, with the wellness plan fee on a saved card.

Also for you

  • Spanish texts on request
  • Gotcha-day greetings
  • Documents your vet shares
  • Upload pet photos
  • Plan fees paid from a saved card
  • A text the morning after surgery
For practices

Your practice gets all of this

The veterinary pet app comes with the software your CSRs run, a website we build and marketing we manage. All three come in one monthly plan, priced on a 30-minute call.

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Milo's patient page showing what Tasha Williams did in the pet parent app (booked, asked for a refill, filled in the form, paid), beside the phones, texting, website, posts and reviews the practice gets.

For Pet Parents Your branded app, portal, reminders and texts, as pet parents see them.

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Included for practices

Offer pet parents this app

Want this for your own practice? In a half-hour demo, we'll show the app, reminders and texts with your logo on them. Month to month, no setup fee, live in 14 days.

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Practice manager on a video call at her desk, going over her phones, website and Google listing
A CompanionBooked notice saying the animal hospital's own pet parent app went live in the app stores on day 14.

From pet parents

  • Gary F., a dog parent
    Gary F.Dog parent
    1 textfor two labs

    Both labs came due the same month, and one text told me. I booked them together from the link.

  • Lena Cortez, a cat parent
    Lena CortezCat parent
    20 minless time in the lobby

    My cat hides the second the carrier comes out. Signing the forms the night before cut our lobby wait.

  • Isaac W., a beagle parent
    Isaac W.Beagle parent
    2 updateson surgery day, by text

    Rufus had surgery on a Tuesday. I got a text after Rufus woke up, then another one at pickup time.

  • Nell M., who has three cats
    Nell M.Three-cat home
    1 dayfor a food refill

    I asked for a food refill in the app on Sunday night. It was ready to collect on Monday.

  • Rahul V., a new puppy parent
    Rahul V.Puppy parent
    11 p.m.first booking

    We were new in town. I found the practice on Google at 11 p.m. and booked the puppy's first shots.

  • Amy Brandt, a dog and cat parent
    Amy BrandtDog and cat parent
    0 minat the counter

    I pay from the text in the parking lot while the dog waits in the car.

App FAQs

Pet parents ask us about the app

Try refill or booking, and the matching answers stay up.

6 questions

What does my vet's pet app do?

The app lets you book visits, pay invoices, sign forms, manage a wellness plan and request refills.

Can I book or reschedule online?

Yes, book in the app or on the practice website at any hour, and move a visit from the link in your reminder.

Why is my vet texting me from this number?

Your practice now texts from its own phone number, so those messages come from your vet's team. Save the number and reply any time; a CSR or tech reads every reply.

Can I pay my bill and sign forms by phone?

Yes, pay links arrive by text for card, Apple Pay or Google Pay, and forms open and sign on your phone.

Can I request a prescription refill?

Yes, send a prescription or food refill request in the app, and a DVM reviews it before anything is filled.

How do I stop reminder texts from my vet?

Texting STOP back ends the reminders. To change which texts you get, ask the practice's front desk.

Often asked

Still wondering?

Questions about your pet go to your own vet. Practices can email sales@companionbooked.com.

Dana WhitfieldAccount manager

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Your front desk, website and marketing. One team.

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