Veterinary phone system
The call you couldn't take at 11 a.m.
gets a text by 11:01.Missed at 11 a.m., texted back by 11:01.
CompanionBooked is a veterinary phone system for US vet practices that keeps your number. Any call nobody can pick up is answered by a text from that number within the minute.
- Keep the number pet parents know
- Voicemail as text
Live in 14 daysGreeting and menu drafted
- The number on your sign, kept as is
- Click any record to dial
- Each ad's calls tallied
- Missed calls texted
- Recorded for replay
At 11 a.m. a beagle is checking in, a refill sits half-counted and the reference lab has the other line on hold. Then the phone rings a third time in a minute. Every thought gets cut off.
How 11 a.m. sounds today
The same hour, sorted
When the desk steps away
Going live
Your number moves in two weeks
Your number stays the same, and pet parents never notice the switch.
Our first call lists your lines, who picks up what, and your hours. Moving your number over starts that same day.
Our team writes the greeting, the phone menu, the after-hours message and the missed-call text in English and Spanish, then sets up your desk phones, browsers and staff app so every line rings where it should.
We walk the desk through transfers, recordings and the app. Once the port finishes, calls ring through the new system with nothing changed for callers.
On the line
What callers get when the desk is full
Your CSRs still answer first. These are the backups behind them, set up by us.
Missed call
The caller who hung up at voicemail
A new pet parent calls once, gets voicemail and tries the next practice on Google. Here your number texts them back before they can dial anyone else.
- A text goes back seconds after the hang-up.
- Their reply sits beside the call in the inbox.
Lunch and closing
After hours, a clear route
At 12:30 and after 6 p.m., callers hear your hours, can leave a voicemail that arrives as text, or are routed to whichever on-call vet or emergency hospital you name.
- Texts after close get an instant reply with your hours.
- Urgent callers are sent to your chosen ER, per your protocol.
Call data
Where each new caller found you
Your manager sees answered and missed calls by hour and by day, and which source each new caller came from.
- Every ad and your Google listing carry a separate tracking number, so each call is tallied to the place it came from.
- Busiest hours show up, so you can staff the desk.
Also included
- Click-to-call from any record
- Ring groups by role
- Call log beside every text thread
- Spanish greeting and menu
- Desk phones, browser or app
- Its own number on every ad
Your phones sit inside a bigger monthly plan
The AI receptionist, texting and online booking come with it, along with a website we design, plus ads, local SEO and review replies done by our team. All three come in one monthly plan, priced on a 30-minute call.
Phones Your number, a phone tree, missed-call texts and recording.
This pageAlso on your plan
- Reporting Calls by source, hour and outcome, each month.
- Direct Booking Online booking while you're closed.
- Client texts Recalls and back-and-forth texts on the line pet parents already call.
- Reviews Review requests by text, and our team replies to each review.
- SEO & AI Search Pet parents nearby find you on Maps.
- Ads We manage your Google and Facebook campaigns, and give each one a number to count its calls.
- AI Scribe The SOAP note, written as you talk.
Hear your new phone tree before you switch
Give us thirty minutes to sketch your phone tree and play you the missed-call text. Month to month, no setup fee, live in 14 days.
Since we moved over
Ryan D.Owner, Fenby 5 secondsto read each voicemailI read voicemails as text between appointments. A 40-second listen is now a 5-second glance.
Marisol W.CSR, Bayside 3 linessplit by what callers needRefill calls go to their own line now, so I can finish checking a family out before I pick up.
Desmond N.DVM, Oakmont Samephone numberWe kept the number that's been on our sign since 1998. Pet parents never noticed the change.
Alana K.Manager, Oaks 2.4xcalls from the listingCall tracking showed our Google listing brought more callers than the paid ads did.
Rohan S.Head CSR, Linden 11 more a daycalls answeredWhen I'm in the back holding a dog for a nail trim, the app rings and I take the call right there.
Jamie R.Ops lead, Birch 38% bookonce texted backCalls we can't grab get a text now, and a good share of those pet parents book with us.
Phones FAQs
Before you port the number
Try porting, recording or PIMS and the list narrows to match.
6 questions
Where do unanswered and late-night calls go?
Your number texts back any call nobody answered, and after close callers hear your hours and your ER.
Will our number change?
No, the number stays yours. We move it over for you, and calls and texts keep reaching you on it, so nothing on your sign or your cards changes.
Will our desk phones still work?
Yes, most internet desk phones can be set up again for our system, and any computer or mobile phone can take calls.
Do you record and track calls?
Yes, every connected call is recorded, voicemails are transcribed, and tracking numbers show which campaign each call came from.
Do staff get an app on their phones?
Yes, the staff app runs on iPhone and Android, with calls, texts, the inbox and the calendar. A tech in the treatment room or a manager off-site can answer from the practice number.
Is it connected to our PIMS?
Yes, calls and texts with each pet parent are saved to your PIMS record.
People search for
Still wondering?
Tell us about your lines at sales@companionbooked.com, and Dana will sketch a setup for you.
Dana WhitfieldAccount manager
Request a demo